Frequently Asked Questions
Are your products gluten-free?
Yes, we offer a wide variety of gluten-free alternatives. Look for the gluten-free label.
Are your products vegan?
All of our products are vegan except for Basil Garlic Parmesan.
What kind of packing peanuts do you use for shipping?
Our packing peanuts are made from plant-based materials, which are eco-friendly, biodegradable and compostable.
Can I use more than one discount code on your online store?
You cannot use more than one discount code per order, but there may be times when automated discounts will be applied from sales or special events.
Where do I apply my discount code?
You can apply any discount code at Checkout after the Cart page.
Can I use discount codes if I purchase a subscription product?
No, we currently only allow our subscription purchases to have 10% off with no other combined discounts.
I can't find where to use my discount code.
There are a few things that may prevent using a discount code. Our discount input field is located on our checkout screen following your cart; also ensure your item is not set to a subscription.
Does my discount code effect free shipping?
Yes, free shipping is only available when the total price is over $75 after discounts have been applied.
Where can I sign up for your newsletter?
You can sign up for our newsletter from the Specials page.
Where can I see my previous orders and other account information?
If you've made an account with us you can sign-in and click on the account page link (person icon on the upper right hand side of the navbar) to view basic account info, order history as well as manage your shipping addresses.
Where do your barrel-aged balsamics come from?
All of our barrel-aged balsamics come from Modena, Italy.
Can I submit recipes I've made using your oils or vinegars?
Absolutely! We love seeing what our customers come up with in the kitchen. If you'd like to have your recipe featured in our Recipe section, use the contact form to send your recipe our way. We appreciate it!
Do I need to refrigerate the oils or vinegars after opening?
No, but be sure to store in a cool, dry place. Avoid placing oils or balsamics in direct sunlight.
How long are your oils and vinegars good for?
The expiration date for both oils and vinegars is marked for two years out; our dark balsamics are barrel-aged for 18 years and our white balsamics are barrel-aged for seven years. If stored in a cool, dry place they can last much longer.
Do you ship to Alaska or Hawaii?
Yes, we do ship outside the contiguous United States. We use USPS for shipping to these states because it is less expensive.
Do you ship internationally?
We currently only ship to Canada, specifically to the provinces of Alberta and British Columbia only. Please reach out to us via our contact page if you wish to ship elsewhere.
Do you sell your products in-person or at stores?
Yes, we sell our oils and vinegars at several annual shows, farmers markets and retail locations including our flagship store at Pike Place Market in Seattle. Check the Find Us page to see if we're in a city near you.
Do you sell your product wholesale?
Yes, please contact us using the wholesale link in the footer and use the following form to contact us for a quote.
I have a question not covered here, what should I do?
If you have a question not covered here, please reach out using our contact page and we'll gladly answer!